Absolutely satisfied. Greatly appreciated [and trust] Jim's honesty and integrity - as well as that of his highly competent employees. Communication was excellent: proactive, and clear - not only with me, but amongst those at the shop. Anytime I called, the ones who answered knew exactly what was going on with my vehicle/s and could provide me with an update. I appreciated the adaptability of communication, too - utilizing whatever mode was most convenient, to me. Jim went the extra mile, too - taking time to make sure I [and my son and / or daughter] had opportunities to REALLY understand what work was needed and completed; how parts functioned mechanically, etc. We felt welcome and cared for, like family [in the best sense], at Jim's Automotive. Not only will I continue to bring my own vehicle to Jim's - I'll encourage-n-support my teenage kids, in doing the same.