I have been a customer of Jim's Automotive since 2004. Before that, I lived in Calif. Jim is the best auto mechanic I have ever had. His integrity and level of excellence are incomparable. His team works well together and his employees stay for a long time. I too am questioning the negative reviews for this business. Anytime I take my car in, they call me with the my cost of repairs BEFORE they perform them, and ask my permission if it is OK to go ahead or not. Or if you don't want it all done at once, they suggest what is critical to repair immediately and what you may be able to put off for awhile. I have never been ripped off by them. They are honest, reliable, excellent people who stand behind their work. You can ALWAYS count on them.